We can provide a fully monitored service for you and your system so we are always looking for alarms and possible faults as they happen. Often we will know about a fault long before you do, and we can advise

If a fault occurs, we can react in a number of different ways as a simple phone call or email letting you know, to arranging any level of automatic service to carry out further diagnostics remotely or as part of an automatic call out to investigate on site. The level is set by you

We can set up the system to automatically take readings for all types of metering systems, from fiscal energy billing meters, to RHI/FiT metering for submissions to landlord set up arrangements for tenant billing. If it is metered, we can collate and log the readings anything from once a year right down to every 5 seconds should you wish

All data used by our control systems can be fully collected and hosted off site by us (automatic with rented option). This will provide you peace of mind that your data is backed up through us, on fully independently run cloud based servers. This will not only allow quick and easy reloading of data if anything should happen, but will also allow data to be sorted and turned into useful reports for you to make decisions on whatever you are wanting to monitor

We took the decision to hold data off site to act as a 3rd level of security for our clients. We had internal servers but have upgraded to using off site systems by dedicated data storage and retrieval professionals to provide the most secure and robust back up for you

Maple has been asked by many clients if we could help them, in some way, to upgrade their control systems but at a reduced capital outlay. We have formulated a scheme where the controls needed to upgrade you are RENTED from us for a fixed initial term of 5 years, extended by agreement after that for a further 2-5 year term. The requirements for discussions and surveys and talks about future expansion all still take place, but to benefit you, we roll the package out to you in an affordable and flexible arrangement to suit your needs and budget. Whilst rented, the system is also fully covered by warranty (Chris – spec what it is)

Back up

The system will be connected over the www (Hosted) and monitored by us to ensure that no faults are left without being dealt with, sometimes before you know of them

Telephone Support

We know that when a system fails it can have an instant knock on effect on you. We can provide remote and extended hour’s telephone support to minimise this.

We are here to keep you running and can offer monitoring to proactively find and resolve problems, sometimes before you are even aware they exist.

Updates

As the system is web based, the software is updated over the internet connection by us when updates are released by the manufacturer, meaning it will always carry up to

Fully Reactive

As part of the remote support, we can connect to your system to resolve the fault directly without you having to undertake any work yourself, sometimes all of this can be done from our office, meaning no waiting for a visit from engineers, and sometimes resolved before business opening times. If a visit has to be made, depending on what level of support you have signed up to, engineers can be dispatched immediately without the wait for somebody to sign off on it. What levels of support you want can be discussed and agreed – again to suit your needs and budgets